Pricing - FormX.ai - Form and Document Extractor with AI

What does "100 free calls" meant?

All document extractions via our web portal or through APIs are counted as 1 API call.

On free plan, your first 100 calls are on us for you to try out FormX.ai and feel free to contact us if you need help.

Do you save or encrypt any uploaded document?

We only save the master document uploaded to our web portal, or the documents you uploaded for training a custom models.

Any images uploaded via API or web portal test are in-memory only and diposed once extraction is done. We will not use your document for optimising our AI models or any other purposes unless you request us to do so.

All API calls are encrypted with HTTPS.

Do you offer volume discount or private cloud deployment?

Yes! We works with Enterprise to customise the plan that suits their needs. Please contact us!

May I have a different SLA on latency and throughput of the API calls?

Yes! We provide tailor-made SLA commitment for Enterprise Clients, please contact us!

For Business Plan, the minimal throughput is 180 RPM (Requests per Min) for API call without Product Line Item, or 30 RPM for API call with Product Line Item, without a SLA commitment.

Where do you host FormX.ai and process the data?

FormX.ai is hosted on GCP and Azure cloud.

What is the accuracy for receipt extractions?

Accuracy rate depends on a lot of factors, and it also depends on how accuracy are defined.

As a reference, most of our previous clients would have at least 70% of accuracy by fields.

If we limit to only images with good quality (no blur, no lighting problems), from our client’s feedback, general fields such as date, time & amount can have accuracies over 90%.

You can contact us with around 100 receipts as sample, and we might share an accuracy report with you.

What are the latency for receipt processing?

Usually it is 4 - 8 seconds, excluding the image uploading time. (It is not a SLA commitment)

Image uploading time will depend on the image file size and network speed, which we have no control on. We suggest you to resize the images to a smaller one to reduce the uploading time.

If you need a better latency or a SLA commitment, please contact us for an Enterprise plan.

How can we handle extremely long receipts better?

We suggest to assist end-users to take photos of long receipts without blur, with a pano mode alike camera.

We can provide SDKs for clients who needs help on it.

What are the common reasons for poor accuracy?

Here are some common reasons for poor accuracy:
- Watermark or chop overlapped with the information we want to extract
- Blurred or glared images

Frequently Asked Questions